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Investigative Interviewing Techniques for Insurance Investigators
Instructor: Cliff Crosby*
Claims adjusters and investigators secure statements from claim participants in a variety of different settings. Interviews can take place in the investigator’s vehicle in a parking lot. The investigator may have to take a statement at a person’s residence. And sometimes the only way for an investigator to secure an interview is by phone or in today’s environment, virtually. Regardless of the setting, there are a number of techniques that can be used in any situation in which a statement is needed.
We have developed a program that provides the insurance claim professional with these specific interviewing techniques. In this three-hour virtual training program you will learn how to structure the investigative interview for a variety of claims, including fire, theft, bodily injury and the Examination Under Oath.
You will also learn the indicators of claim misrepresentations, as well as the verbal and nonverbal subject behaviors that are indicative of truth or deception. The specific behaviors discussed include attitude; posture; significant posture changes; grooming, personal and protective gestures; eye contact; and, verbal responses. At the conclusion of this segment of the program, the participant will have a behavioral model for both the truthful and deceptive individual that can be used as a model for the evaluation of subjects in future investigative interviews.
We will also address specific telephone interviewing techniques, including the Opening, the Investigative Questions for a variety of claims, the use of Behavior-Provoking Questions and the interview Closing.
Whether you are a new investigator, claims adjuster, or a seasoned veteran, this program will significantly enhance your future investigative interviews and your ability to assess the credibility of the claim.Full description →
- This is a 3-hour Zoom Training
- Twenty-four hours prior to the start of the program you've registered for, you will receive a handout designed for note-taking and a Zoom invitation link to access the program
- Each participant will receive a digital certificate indicating 3 hours of CPE credits at the completion of the program.
If you have any questions or need any additional information, please do not hesitate to call our office at 1-800-255-5747 ext. 114 or 124.
This is a pre-paid course. If you have questions regarding payment, please email Satin Hargett at email@example.com
Prior to the zoom course, check to make sure your computer or electronic device has a working camera and microphone. This is essential for course participation and receiving credit for attending the training.
Event times and contact information.
- Jan 30th - Jan 30th, '24
800-255-5747, Ext 114